cean Cruises Receptionist f/m
Recruiter: Hola Crew
Category: Guest Services Jobs
Position: Receptionist / Concierge
Salary: not specified
EU passport: No
Type of Cruise: Ocean Cruise
Salary (Net): €1570 – €1970
Key areas of responsibility:
To greet Guests in a professional manner.
To deal with Guest complaints and comments in an efficient and timely manner.
To provide Guests with information of shipboard services, including information on ports.
As each passenger checks in, ensure that:
They are in possession of the proper documents for boarding.
They are berthed in the proper cabin and correct key cards are distributed.
Credit card registering and administration.
To keep an accurate record and to follow up on lost and found items.
AVO issuance and follow up.
Keep inventory of office supplies.
Conduct wake-up calls for Guests.
To deal with any maintenance issues which may arise in Guest areas and to report and follow up on the work orders in a timely manner.
To prepare the Birthday and Anniversary lists for Guests and to distribute it to all relevant Departments.
To handle any inquiries about credits and gratuities and to accept payments from Guests to their shipboard accounts.
To assist Guests with Disembarkation information and inquiries.
To handle check-in for embarking Guests and also assist Guests who may disembark in way ports.
To assist the Chief Purser with Customs and Immigration paperwork when necessary.
Be aware of the procedures in regard to the key cards and assisting Guests with issuing of lost/replacement key cards.
To complete the Work Registration Form correctly every week and to submit it to the Chief Purser in a timely manner.
To adhere to all Company Policies and Procedures, Manuals and Directives.
Applying of charges to guest and crew shipboard accounts.
To do additional duties in other departments (provision, luggage etc,.) as necessary.
Hotel or Tourism School beneficial.
Minimum of two (2) years’ experience in a luxury hotel in a Front Desk position or one (1) year experience onboard a cruise ship in a position with high Guest contact required.
Previous experience in cash handling/accounting beneficial.
Must be fluent in written and spoken English.
Advanced German skills required, any additional language would be a plus.
Excellent interpersonal and public communication skills.
Must have very good administrative skills (proficient in Outlook, Word and Excel).
Very good organizational skills are necessary along with the ability to multi-task.
Must possess ability to interact with all levels of people.
Must be able to remain calm under pressure.
Must be service minded with an outgoing, charming and friendly personality.
STCW Certificates: Basic Safety, Crowd Management, Security Awareness
Medical certificate issued by an approved seafarer´s doctor
Reports to Chief Purser.
Between 1570 to 1970 Euro
(The tips are included and always depending on the amount of guests onboard) ( Tips included )
You will need valid STCW certificates to apply for this position. Find an STCW course near you.
Work Experience Requirements
All applicants must have previous experience in working on a Cruise Ship, in a 4/5* Hotel or in an Upscale Restaurant.
Good knowledge of the following languages is required: English, German